Refund policy
Cancellation
If you want to cancell your order, please contact with us by email. We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns
If you want to return your items, Please contact us by email: brianlee@kskworld.com
We will reply to you about detail of return, including address and refund.
We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or low quality item).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via DHL with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at brianlee@kskworld.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
brianlee@kskworld.com and send your item to: BYMOM STORE, Strebersdorferstrasse 129A, A-1210 Wien, Austria, Europe
Shipping
To return your product, you should mail your product to: BYMOM
Strebersdorferstrasse 129A, A-1210 Wien, Austria, Europe
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
Even for free shipping products, after the returned product arrives at the company, it will be refunded excluding the actual one-way shipping cost from the amount paid.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
As it is a fabric product,
There may be some contamination and this is not refundable.
If you have any defects, please contact
brianlee@ksk-world.com with photos. Then we will guide you.
